WINE CLUB FREQUENTLY ASKED QUESTIONS


Which wine club package did I sign up for?

You will need to sign into your account to view this information. To do this click on the picture of the head in a circle in the top navigation bar (its to the right of the picture of the trolley) and click on My Portal. Sign in with your email address and password and it will load your portal / online account. Select ‘My WineClub’ from the left-hand side to view your membership details.

Can I change which pack I am subscribed to?

Yes, it's very easy to change from the set Winemakers Dozen to the Wine Drinkers Dozen. Sign into your portal atwww.loganwines.com.auand go to 'My Wine Club' section. On the right hand side you will see the pack you are signed up for. Click on 'View' to expand your options. Click on ‘Update Details' and then ‘Change Order'. Simply select the pack you would like and the contents (if choosing a Wine Drinkers case) and press save. Alternatively, you can make this request via email:info@loganwines.com.auor phone: (02) 6373 1333.

When will my credit card be charged?

Credit cards will be processed 1 - 2 weeks prior to shipping, starting from the 5th of the month that the shipment occurs . We will notify you by email 3 weeks before we begin processing credit cards.

How secure is my credit card information?

We do not keep a record of your credit card details. All your information is stored online, and to make your information more secure, your credit card details are not displayed in full.

Will you contact me if there are issues with processing my credit card?

In most instances, our team try to contact you by phone, email and/or text message advising we are having issues processing your card. We kindly ask that you respond to these messages, as we will automatically cancel your membership should you fail to resolve your payment issue within two shipment periods.

When will the next package be shipped?

All shipping will commence from the 15th of the month that the shipments occur.

What wines will be in my shipment?

We will notify you by email 2 weeks before shipment a brief overview of what your pack will include.

I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can reschedule the delivery of your Wine Club membership at any time. Simply log in to your account and go to ‘My WineClub’ and you will see on the right-hand side the wine club you have signed up for. Click on ‘View’ and select ‘Suspend’ or ‘Skip’. Once you are home and ready to receive wine, select ‘Resume’.

What does suspend mean?

You can suspend your membership for an unknown time (due to ongoing circumstances). You will still be a member of our Wine Club, however you won’t be receiving the packs of wine. After a year, our Wine Club manager will contact you to determine if you would like to recommence receiving your packs or if you would like to cease your membership with us.

What does skip mean?

You can now manage your shipments better with the ‘skip’ functionality. This is ideal for holiday makers who won’t be at home to receive their packs. You simply identify how many packs you will be away for and write this in the skipped section.

Can I change the address my wine is shipped to?

If you would like to change your shipping address, you can do this by logging in to your account and updating the shipping address associated with your Wine Club subscription under ‘My WineClub’. Please note that we will lock your account 2 weeks before shipment. If there are any issues updating your address, please contact us via email.

Can I cancel my membership?

Yes, you can cancel your membership at any time after you have received your two cases of wine, or 12 months. Please note that we process payments from the 5th day of the month that the shipment occurs. Log in to your account and select “cancel” under ‘My WineClub’ details. You can also make this request via email:info@loganwines.com.auor phone: (02) 6373 1333.

I'm not going to be home, can I give an 'authority to leave' for my delivery ?

YES. Please include any special instructions, such as a safe an secure place that your wine can be left in the shipping section of the checkout process. All wines will be delivered to your nominated address via Australia Post and you will be sent an email with the tracking details of your delivery. Please allow 5 - 10 days for delivery. For more information, please contact us on: (02) 6373 1333 or via email:info@loganwines.com.au

Don't forget to check your spam/junk folder for wine club updates Unfortunately, some of our correspondence is automatically sent to your spam/junk folder (often because it refers to the words 'credit card'). Please check this folder around shipment time, as we may be trying to contact you to update your credit card details. Failure to respond to our requests may result in your membership being cancelled.